Frequently Asked Questions
This Page was last modified on 15th April 2020
Shipping Information
What Shipping Methods Are Available?
We provide express shipping (2 hrs) delivery Inside Kathmandu valley and same day services on all major cities in Nepal.
How Long Will it Take To Get My Package?
We provide express shipping (2 hrs) delivery Inside Kathmandu valley and same day services on all major cities in Nepal.
How secure my purchase is ?
We focus on data safety for all customers and vendors. Our server and data storage is high end 256-bit encryption enable.
Payment menthod?
We provide COD (Cash on Delivery) options on selected area (Kathmandu valley), ebanking or ewallet payment accepted or for corporate buyers can pay by cheque or bank deposit.
Warranty on products ?
Please read warranty terms on product description section, warranty and use policy can be varies by products.
Refund or Exchange Policy?
We provide 7 days no questions ask refund for online buyers (have to check products conditions) and 7 days exchange policy for in-store pickup products .
How Do I Track My Order?
our system makes easier to track your purchase status. for this Simply login to your account on ourwebsite and can track order status or track https://www.giganepal.com/track-your-order/ .
Do I Need A Account To Place Order?
We strongly recommend you to create account for purchase from us because you can track, ask help or its make easy to get offer and gifts from our store but its not mandatory to open account . you can simply call us 014260072 to place an order.